On this page we have answered the frequently asked questions:

• I have forgotten my password, what can I do?
• I did not receive the confirmation email on registration, why?
• I cannot register, it says "limited access only", what can I do?
• I cannot open the pdf files, what can I do?

On the login page click “Forgot password?” just below the “login” button and enter your login, then click “Send”. You will receive anautomatic e-mail providing you a temporary password. Using this password enables you to log in.

Please check the SPAM folder of your mailbox whether the confirmation email is there. Please also check whether your mailbox is full or your forwarding is incorrect. If you want to resend the registration mail, please click on “Registration” once again.

You can only register with your university email adress and your institution must have a valid subscription. Please contact us, if you are unsure whether your university has subscribed.

There are many possible reasons for this problem. A know issue is a Firefox 11 problem, for a solution please see the following link: Hinweise Firefox 11 problem. If you are working on a Mac, please also try to update your Acrobat Reader and the Preview. If this does not solve your problem, please contact us and we try to help you solving the problem.